Insurance agents listen up! We’ve got the answer on how to dramatically improve your churn rate.
The insurance industry faces its own set of unique challenges. Slow growth and increasing price competition means that stellar customer service is even more important when it comes to winning new, and retaining existing, clients.
You’ve heard the term “churn rate” and know that it isn’t referring to something sweet or buttery. Churn rate is the percentage of clients that leave the agency within a given period of time. The hard truth is that the majority of insurance agents are not focusing on client retention nearly as much as they should.
Many insurance agents believe retention is a natural byproduct of good customer service and instead are laser focused solely on acquiring new clients.
But if we look closely at the churn rate within each business, it becomes increasingly clear that client retention should be a focal point for insurance agents.
This is where Client Focus steps in. At the core of Client Focus’ philosophy is the absolute supremacy of client satisfaction. We’ve proven consistently that providing a superlative client experience translates into growth for agents. But that’s not all. We’ve also spent a decade coding that philosophy and experience into our proprietary client management technology. Our platform ensures client satisfaction and prevents “churning and burning” through client lists.
How to Reduce Churn Rates With Client Focus
Client Focus is the industry leader in connecting insurance agents and their clients. You can promote productivity, client satisfaction and ensure an excellent client experience to ultimately increase customer loyalty. Our industry-leading approach is based on more than a decade of helping agents drive sustainable growth. Why should you trust us?
- We’ve scheduled 2,000,000 appointments for nearly 6,000 agents.
- Our scheduling technology is the best in the industry.
- Our agents can view our performance in real time.
- Our average appointment-setting rate is over 30% and growing.
- Our staff is professional, courteous, and empathetic toward your clients.
- Our algorithm prevents churn, protecting your clients from aggressive or neglectful queuing.
- Our customer satisfaction is the highest in the industry.
Client Focus also has Thank You Calls that are perfect for those agents who do not want appointments, but still want to reach out to their customers.
Most agents want to continue to set appointments during the holiday months. Ask us how we can work around your schedule. We can focus on setting appointments for January to help you get off to a quick start! Or, we can make Thank You calls to your clients to express appreciation for their business.
Our Business is Helping You Focus, Connect & Grow
Our most successful agents do two things: build relationships and write policies. They don’t get bogged down doing or managing busy work. The same is true at Client Focus. We only do one thing, and we do it better than anyone else. It’s how we stay at the top of our game; it’s how we grow.
Demand generation and appointment setting are tedious for you, but it’s the core of our business. In other words, your lowest-value activities are our highest-value activities, and we have over 2,000,000 appointments to prove it. One of our long-term customers said it best: “If I had people sitting in front of me, I could sell all day.” That’s what Client Focus does. You write policies. We’ll generate demand.
Do this with one of our Most Popular Services:
- Appointment Scheduling
- Marketing Campaigns
- Thank You Calls
- Welcome Calls
- Defector Calls
How You Will Benefit
In the insurance business, client engagement is a HUGE differentiator. Agents who do it well write higher-value policies more often, but client engagement is time and resource intensive. With our professional call center and cutting-edge technology, we specialize in driving results better, faster, and with dramatically lower cost. Here are just a few of the benefits to you:
- Appointments: Meet with more clients, more often.
- Prepared Clients: Clients show up well prepared.
- High-Value Products: In-person appointments lead to higher-value policies.
- Customer Intimacy: Reconnect with your clients, and stay connected.
- Better Use of Time: Spend your time writing policies, not leaving messages.
- Magic: Our service is hassle free; it just gets done.
Ultimately, you’re in business to grow. That’s where we come in. That’s the Client Focus difference.